Diablo IV was dealing with a DDoS attack, a message on the game’s main menu screen confirms. As a result, players kept getting disconnected from the alway-online action-RPG during one of the highest traffic periods of the week.
“We are investigating the login issues affecting Diablo IV and working to resolve these as soon as possible,” read a message from the Battle.net customer service account tweeted early on June 25. “Players may experience queues while we work on the issue.” Later in the day, however, the company confirmed it was still investigating the issues, and that the game was in fact dealing with a DDoS attack. DDoS refers to distributed denial of service, meaning it’s a type of cyber attack, and refers to when a system is flooded with interactions so that actual users can’t user the intended service.
“We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players,” read an in-game announcement greeting confused players. “We are actively working to mitigate this issue.” Blizzard didn’t immediately provide any additional information or timeline for when the DDoS attack might stop or online play might resume as normal. Some players have reported being unable to play for nearly 12 hours.
Social media, including the game’s popular subreddit, were predictably filled with players who would normally be logging on to play on a weekend morning posting about how they’re just continually refreshing the game’s main menu and customer service help accounts instead. Of course, depending on how you play Diablo IV, continually clicking the same button over and over might not be that different.
Forunately, if you’re reading this now, chances are very good that you can actually log into the game. According to Blizzard, after hours of downtime, the DDOS attacks it was monitoring have “ended.” However, in case some people are still having login issues, Blizzard recommends checking this out.
While that’s good news, the situation overall is an unfortunate but familiar risk for any always-online game, and underlines what a bummer it is that there’s no offline way to play Diablo IV as a completely single-player experience. Diablo III was always-online as well, and in the years between the two games it’s become a much more commonplace requirement as more games pivot to being live services. Diablo IV has really leaned into that shift, including a controversial decision to force players to start a new character from scratch each season if they want to progress their corresponding battle pass.
Then again, it wouldn’t be a Diablo launch without something for players to argue about.
Update 6/25/23 6:14 p.m. ET: After resolving one extended DDoS attack earlier in the day, Battle.net reported issues with another one late Sunday afternoon. That’s apparently been taken care of as well now, but it’s unclear if they could return throughout the evening. Hopefully the outages didn’t claim the lives of too many Hardcore mode heroes by way of disconnect permadeath.